Atrium House, 574 Manchester Rd, Bury BL9 9SW 9.00 am - 9.00 pm
info@imperiummedia.co.uk

Customer Support

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How Can We Help You?

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What Do You Need Help With?

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General Enquiry

Questions about our services, pricing, or getting started.

Sales

Discuss a new project, get a quote, or explore packages.

Technical Support

Website issues, bugs, edits, or performance concerns.

Partnerships

Collaboration, referrals, or business partnerships.

Simple Process

How It Works

1
Submit Enquiry

Fill in the contact form with your requirements.

2
We Review

Our team reviews your requirements and prepares a response.

3
Strategy & Response

We get back to you with a clear plan or answer.

4
Project Begins

Work starts or your support request is resolved.

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Email Us
info@imperiummedia.co.uk
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Our Office
Atrium House, 574 Manchester Rd, Bury BL9 9SW
Response Time

We aim to respond within 24 hours.

Common Questions

Frequently Asked Questions

We offer website design and development, digital marketing, SEO, social media management, multilingual marketing, IT support, and more. Pricing varies depending on your requirements — contact us for a tailored quote.

Turnaround times depend on the scope of work. A standard website typically takes 2–4 weeks. Ongoing marketing campaigns are set up within 1 week. We'll give you a clear timeline during your initial consultation.

Our website packages include design, development, mobile responsiveness, basic SEO setup, and an initial review session. Additional features such as e-commerce, booking systems, or custom integrations are available as add-ons.

Simply fill in the contact form above or reach out by email or phone. Tell us a bit about your business and what you need — we'll take it from there.

Yes. We offer ongoing maintenance, updates, and support plans. Existing clients can submit support tickets directly via our client support portal.

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Why Imperium

Support You Can Count On

Fast Response

We aim to respond to every enquiry within 24 hours — no automated bots, just real people.

Dedicated Team

Your enquiry goes directly to the right person — no call centres, no ticket queues.

Clear Communication

We keep you updated at every step — from enquiry to delivery, you're always in the loop.

Technical Expertise

Website issues, bugs, or updates — our technical team resolves problems quickly and correctly.

Multilingual Support

We support clients across different languages — communicate in the way that works best for you.

Long-Term Partnership

We don't just deliver and disappear — we build lasting relationships with every client.

Still Have Questions?

Our team is ready to help. Get in touch and we'll come back to you within 24 hours.

Send a Message Email Us

Our Office

Atrium House, 574 Manchester Rd, Bury BL9 9SW

info@imperiummedia.co.uk

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