/* ===== CUSTOMER SUPPORT PAGE ===== */
/* Theme: #011A41 (navy) + #ea0953 (red) — matches site */

/* ---- Hero ---- */
.support-hero {
    background: #011A41;
    padding: 90px 0 70px;
    position: relative;
    overflow: hidden;
}

.support-hero::before {
    content: '';
    position: absolute;
    width: 500px; height: 500px;
    background: radial-gradient(circle, rgba(234,9,83,0.15) 0%, transparent 70%);
    top: -150px; right: -150px;
    animation: heroGlow 5s ease-in-out infinite alternate;
}

.support-hero::after {
    content: '';
    position: absolute;
    width: 350px; height: 350px;
    background: radial-gradient(circle, rgba(234,9,83,0.08) 0%, transparent 70%);
    bottom: -100px; left: -80px;
    animation: heroGlow 7s ease-in-out infinite alternate-reverse;
}

@keyframes heroGlow {
    0% { transform: scale(1) translate(0,0); opacity: 0.8; }
    100% { transform: scale(1.2) translate(20px, -20px); opacity: 1; }
}

.support-hero h2 { color: #fff; font-weight: 700; }
.support-hero p { color: rgba(255,255,255,0.8); }

.response-badge {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    background: rgba(234,9,83,0.15);
    border: 1px solid rgba(234,9,83,0.4);
    color: #fff;
    padding: 10px 24px;
    border-radius: 50px;
    font-size: 0.88rem;
    font-weight: 500;
    letter-spacing: 0.3px;
}

.pulse-dot {
    width: 9px; height: 9px;
    background: #00e676;
    border-radius: 50%;
    box-shadow: 0 0 10px #00e676;
    animation: dotPulse 1.8s infinite;
    flex-shrink: 0;
}

@keyframes dotPulse {
    0%, 100% { transform: scale(1); opacity: 1; }
    50% { transform: scale(1.6); opacity: 0.5; }
}

.hero-btn-primary {
    background: #ea0953;
    color: #fff;
    border: 2px solid #ea0953;
    padding: 13px 32px;
    border-radius: 50px;
    font-weight: 600;
    text-decoration: none;
    transition: all 0.3s ease;
    display: inline-block;
}

.hero-btn-primary:hover {
    background: #c40746;
    border-color: #c40746;
    color: #fff;
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(234,9,83,0.4);
}

.hero-btn-outline {
    background: transparent;
    color: #fff;
    border: 2px solid rgba(255,255,255,0.4);
    padding: 13px 32px;
    border-radius: 50px;
    font-weight: 600;
    text-decoration: none;
    transition: all 0.3s ease;
    display: inline-block;
}

.hero-btn-outline:hover {
    background: rgba(255,255,255,0.1);
    border-color: #fff;
    color: #fff;
    transform: translateY(-2px);
}

/* ---- Category Cards ---- */
.support-card {
    border: 2px solid #eee;
    border-radius: 18px;
    padding: 34px 24px;
    text-align: center;
    cursor: pointer;
    transition: all 0.35s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    background: #fff;
    position: relative;
    overflow: hidden;
    user-select: none;
}

.support-card::after {
    content: '';
    position: absolute;
    bottom: 0; left: 0;
    width: 0; height: 3px;
    background: #ea0953;
    transition: width 0.35s ease;
    border-radius: 0 0 18px 18px;
}

.support-card:hover::after,
.support-card.active::after { width: 100%; }

.support-card:hover,
.support-card.active {
    border-color: #ea0953;
    transform: translateY(-10px);
    box-shadow: 0 20px 40px rgba(234,9,83,0.15);
}

.support-card.active {
    background: #011A41;
}

.support-card.active h5,
.support-card.active p { color: #fff !important; }

.support-card.active .card-icon {
    background: rgba(234,9,83,0.2);
}

.support-card.active .card-icon i { color: #ea0953; }

.card-icon {
    width: 66px; height: 66px;
    background: #f8f0f3;
    border-radius: 18px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 18px;
    transition: all 0.35s ease;
}

.support-card:hover:not(.active) .card-icon {
    background: #ea0953;
    transform: rotate(-5deg) scale(1.1);
}

.card-icon i {
    font-size: 1.4rem;
    color: #ea0953;
    transition: color 0.35s ease;
}

.support-card:hover:not(.active) .card-icon i { color: #fff; }

/* ---- Steps with connector ---- */
.steps-wrapper { position: relative; }

.steps-wrapper::before {
    content: '';
    position: absolute;
    top: 27px;
    left: 12.5%; width: 75%;
    height: 2px;
    background: linear-gradient(90deg, #ea0953 0%, #011A41 100%);
    z-index: 0;
}

@media (max-width: 991px) { .steps-wrapper::before { display: none; } }

.step-item { position: relative; z-index: 1; }

.step-circle {
    width: 54px; height: 54px;
    background: #011A41;
    border: 2px solid #ea0953;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 16px;
    color: #ea0953;
    font-weight: 700;
    font-size: 1.1rem;
    transition: all 0.3s ease;
}

.step-item:hover .step-circle {
    background: #ea0953;
    color: #fff;
    transform: scale(1.15);
    box-shadow: 0 8px 25px rgba(234,9,83,0.4);
}

/* ---- FAQ Search ---- */
.faq-search-wrap {
    position: relative;
    max-width: 520px;
    margin: 0 auto 32px;
}

.faq-search-wrap i {
    position: absolute;
    left: 18px; top: 50%;
    transform: translateY(-50%);
    color: #ea0953;
    pointer-events: none;
}

.faq-search {
    border: 2px solid #e0e0e0;
    border-radius: 50px;
    padding: 13px 20px 13px 46px;
    width: 100%;
    font-size: 0.95rem;
    transition: border-color 0.3s, box-shadow 0.3s;
    outline: none;
    background: #fff;
}

.faq-search:focus {
    border-color: #ea0953;
    box-shadow: 0 0 0 4px rgba(234,9,83,0.1);
}

.accordion-item {
    border-radius: 12px !important;
    overflow: hidden;
    transition: box-shadow 0.3s, transform 0.3s;
    border: 2px solid #eee !important;
}

.accordion-item:hover {
    box-shadow: 0 6px 24px rgba(1,26,65,0.1);
    transform: translateX(4px);
}

.accordion-button:not(.collapsed) {
    color: #ea0953;
    background: #fff;
    box-shadow: none;
    font-weight: 600;
}

.accordion-button:focus {
    box-shadow: none;
    border-color: rgba(234,9,83,0.1);
}

.faq-hidden { display: none !important; }

/* ---- Contact Form ---- */
.form-control:focus,
.form-select:focus {
    border-color: #ea0953;
    box-shadow: 0 0 0 4px rgba(234,9,83,0.08);
}

.char-count {
    font-size: 0.78rem;
    color: #bbb;
    text-align: right;
    margin-top: 4px;
    transition: color 0.3s;
}

.char-count.warn { color: #ea0953; font-weight: 600; }

.form-success {
    display: none;
    text-align: center;
    padding: 50px 20px;
    animation: fadeUp 0.5s ease;
}

.form-success i {
    font-size: 3.5rem;
    color: #00cc6a;
    margin-bottom: 16px;
    display: block;
    animation: popIn 0.6s cubic-bezier(0.175,0.885,0.32,1.275);
}

@keyframes popIn {
    0% { transform: scale(0); }
    70% { transform: scale(1.2); }
    100% { transform: scale(1); }
}

@keyframes fadeUp {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

.btn-submit {
    background: #ea0953;
    border: 2px solid #ea0953;
    color: #fff;
    padding: 14px;
    border-radius: 12px;
    font-weight: 600;
    font-size: 1rem;
    width: 100%;
    transition: all 0.3s ease;
    cursor: pointer;
    letter-spacing: 0.3px;
}

.btn-submit:hover {
    background: #c40746;
    border-color: #c40746;
    transform: translateY(-2px);
    box-shadow: 0 10px 28px rgba(234,9,83,0.3);
    color: #fff;
}

.btn-submit:active { transform: translateY(0); }

/* ---- Contact Options ---- */
.contact-option {
    border: 2px solid #eee;
    border-radius: 14px;
    padding: 18px 20px;
    display: flex;
    align-items: center;
    gap: 16px;
    transition: all 0.3s ease;
    text-decoration: none;
    color: inherit;
    margin-bottom: 14px;
    background: #fff;
}

.contact-option:hover {
    border-color: #011A41;
    transform: translateX(6px);
    box-shadow: 0 4px 20px rgba(1,26,65,0.1);
    color: inherit;
    text-decoration: none;
}

.co-icon {
    width: 48px; height: 48px;
    background: #011A41;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    color: #fff;
    font-size: 1.1rem;
    transition: all 0.3s ease;
}

.contact-option:hover .co-icon {
    background: #ea0953;
    transform: rotate(8deg) scale(1.1);
}

.response-info {
    background: #011A41;
    border-radius: 14px;
    padding: 20px;
    color: #fff;
    display: flex;
    align-items: center;
    gap: 16px;
    margin-top: 8px;
    border-left: 4px solid #ea0953;
}

.response-info i { font-size: 1.5rem; color: #ea0953; }

/* ---- Quick Links ---- */
.quick-link-card {
    border: 2px solid #eee;
    border-radius: 18px;
    padding: 30px 22px;
    text-align: center;
    transition: all 0.35s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    background: #fff;
    text-decoration: none;
    color: inherit;
    display: block;
    height: 100%;
    position: relative;
    overflow: hidden;
}

.quick-link-card::before {
    content: '';
    position: absolute;
    bottom: 0; left: 0;
    width: 100%; height: 0;
    background: #011A41;
    transition: height 0.35s ease;
    z-index: 0;
}

.quick-link-card:hover::before { height: 100%; }
.quick-link-card > * { position: relative; z-index: 1; }

.quick-link-card:hover {
    border-color: #011A41;
    transform: translateY(-8px);
    box-shadow: 0 20px 40px rgba(1,26,65,0.15);
    color: #fff;
    text-decoration: none;
}

.quick-link-card:hover p { color: rgba(255,255,255,0.7) !important; }

.quick-link-card i {
    font-size: 2rem;
    color: #ea0953;
    margin-bottom: 14px;
    display: block;
    transition: transform 0.35s ease;
}

.quick-link-card:hover i { transform: scale(1.25) rotate(-8deg); }

/* ---- Why Choose Us Cards ---- */
.why-card {
    border: 2px solid #eee;
    border-radius: 18px;
    padding: 32px 28px;
    background: #fff;
    transition: all 0.35s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    position: relative;
    overflow: hidden;
}

.why-card::before {
    content: '';
    position: absolute;
    top: 0; left: 0;
    width: 4px; height: 0;
    background: #ea0953;
    transition: height 0.35s ease;
    border-radius: 18px 0 0 18px;
}

.why-card:hover::before { height: 100%; }

.why-card:hover {
    border-color: #ea0953;
    transform: translateY(-8px);
    box-shadow: 0 20px 40px rgba(234,9,83,0.1);
}

.why-card--featured {
    background: #011A41;
    border-color: #011A41;
}

.why-card--featured::before { background: #ea0953; height: 100%; }

.why-card--featured:hover {
    border-color: #ea0953;
    box-shadow: 0 20px 40px rgba(1,26,65,0.3);
}

.why-icon {
    width: 56px; height: 56px;
    background: #f0f4ff;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 18px;
    transition: all 0.3s ease;
}

.why-icon i { font-size: 1.3rem; color: #ea0953; transition: all 0.3s ease; }

.why-card:not(.why-card--featured):hover .why-icon {
    background: #ea0953;
    transform: rotate(-8deg);
}

.why-card:not(.why-card--featured):hover .why-icon i { color: #fff; }

.why-icon--light { background: rgba(234,9,83,0.15); }
.why-icon--light i { color: #ea0953; }

/* ---- CTA Banner ---- */
.cta-banner {
    background: #011A41;
    position: relative;
    overflow: hidden;
    border: 2px solid rgba(234,9,83,0.3);
}

.cta-banner::before {
    content: '';
    position: absolute;
    width: 400px; height: 400px;
    background: radial-gradient(circle, rgba(234,9,83,0.2) 0%, transparent 70%);
    top: -150px; right: -100px;
    animation: heroGlow 5s ease-in-out infinite alternate;
}

.cta-banner::after {
    content: '';
    position: absolute;
    width: 250px; height: 250px;
    background: radial-gradient(circle, rgba(234,9,83,0.1) 0%, transparent 70%);
    bottom: -80px; left: -60px;
    animation: heroGlow 7s ease-in-out infinite alternate-reverse;
}

.cta-banner > * { position: relative; z-index: 1; }

.cta-banner .btn-light {
    background: #ea0953;
    border-color: #ea0953;
    color: #fff;
    font-weight: 600;
    transition: all 0.3s ease;
}

.cta-banner .btn-light:hover {
    background: #c40746;
    border-color: #c40746;
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(234,9,83,0.4);
}

.cta-banner .btn-outline-light {
    color: #fff;
    border-color: rgba(255,255,255,0.4);
    font-weight: 600;
    transition: all 0.3s ease;
}

.cta-banner .btn-outline-light:hover {
    background: rgba(255,255,255,0.1);
    border-color: #fff;
    color: #fff;
    transform: translateY(-2px);
}

/* Roadmap */
.roadmap-item {
    border: 2px solid #eee;
    border-radius: 18px;
    background: #fff;
    transition: all 0.3s cubic-bezier(0.175,0.885,0.32,1.275);
}

.roadmap-item:hover {
    border-color: #ea0953;
    transform: translateY(-8px);
    box-shadow: 0 16px 40px rgba(234,9,83,0.12);
}

.roadmap-icon {
    width: 62px; height: 62px;
    background: #f0f4ff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto;
    transition: all 0.3s ease;
}

.roadmap-item:hover .roadmap-icon { background: #ea0953; }
.roadmap-item:hover .roadmap-icon i { color: #fff !important; }

/* Mobile */
@media (max-width: 768px) {
    .support-hero { padding: 60px 0 40px; }
    .support-hero h2 { font-size: 1.9rem; }
    .support-card { padding: 24px 16px; }
    .contact-option:hover { transform: translateX(0); }
    .faq-search { font-size: 0.9rem; }
    .why-card { padding: 24px 20px; }
    .cta-banner { padding: 40px 24px !important; }
}

@media (max-width: 576px) {
    .response-badge { font-size: 0.8rem; padding: 8px 16px; }
    .quick-link-card { padding: 22px 16px; }
    .hero-btn-primary, .hero-btn-outline { width: 100%; text-align: center; margin-bottom: 10px; }
}